Refund policy

Thirty days to change your mind.

If something isn't right, email support@auramile.com with your order number and a photo of the item. We'll refund you or send a replacement within two working days. No forms, no restocking fee, and nothing to post back unless we ask.

That's the short version, and we mean it. The rest of this page is the detail — including the rights the law gives you, which are never reduced by anything written here.

If you've changed your mind

You have 30 days from the day your order arrives to tell us you'd like to return it. The law gives you 14; we give you 30. Email support@auramile.com with your order number. You don't need to give a reason.

We refund the full amount you paid, including any delivery charge, to the payment method you used. We issue it within two working days of agreeing the return, and banks usually show it three to five working days after that.

Most of the time we won't ask you to post anything back. If we do, we'll tell you where to send it and cover the postage. You will never pay to return something to us.

Please don't do more with the product than you would in a shop — fitting it, trying it and taking it out of the box are all fine. Fragrance oil is the one exception worth naming: if you've opened a bottle, keep it. We won't ask for it back and it doesn't change your refund.

If it's faulty, damaged or not as described

Tell us within 30 days of delivery and you can reject it outright for a full refund. That is your short-term right to reject under the Consumer Rights Act 2015. After 30 days and within the first six months we'll repair or replace it, and if neither is possible we'll refund you.

Email support@auramile.com with your order number and a photo. The photo is all the evidence we need. We don't make you post a faulty item back before we put the money back.

The twelve-month warranty

Every Auramile product carries a twelve-month warranty from the day it arrives. If it stops working as it should within that year (the diffuser's battery fails, the armrest's lid gives way, the grip's stitching comes apart, the mount's magnet stops holding, the holder's arms stop closing, the glow's lights or app stop working, or the headrest loses its shape), we replace it or refund you, free.

The warranty covers manufacturing faults and materials. It doesn't cover accidental damage, deliberate damage, ordinary wear, or a product used for something it was never made for. It sits on top of your legal rights, not instead of them.

If your order hasn't arrived

If you're past the delivery window or tracking has sat still for five days, email us. We'll chase it. If it's lost we send a replacement or refund you in full. The risk of a parcel going missing on the way to you is ours, not yours.

If you want to cancel before it ships

Email us within a few hours of ordering and we can usually catch it. If it has already gone, treat it as a change-of-mind return above.

Returns on the three-for-two offer

If you keep two of the three and return one, we refund the price of the item you return, up to the value of the free item. If you return the whole order, you get everything back. Nothing clever — if the arithmetic ever looks unfair to you, email us and we'll settle it in your favour.

The formal cancellation notice

You don't need this — an email is enough — but you're entitled to it, so here it is.

To Auramile, support@auramile.com: I hereby give notice that I cancel my contract of sale of the following goods: [product]. Ordered on / received on: [date]. Name: [your name]. Address: [your address]. Date: [today's date].

If we've handled something badly

Reply on the same email thread and ask for it to be looked at again. It reaches the founder, not a queue. If we still can't put it right, you can raise a chargeback with your bank or take the matter to court — but we would much rather fix it.

Who we are

Auramile is a trading name of Bunloo LTD, a company registered in England and Wales, company number 17505187, registered office 128 City Road, London, EC1V 2NX, United Kingdom. Email support@auramile.com.